Privacy Policy
ChronoWatz respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal data when you visit chronowatz.com, create or use an account, enquire about a watch, or purchase from us.
1. Information we collect
We may collect:
- Your name, email address and information you include in an enquiry;
- Account details, such as your email address and password;
- Information needed to process a purchase, such as your contact, billing and delivery details;
- Records of your enquiries, orders and communications with us; and
- Technical information generated when you use the website, such as your IP address, browser information, cookies and security logs.
Please avoid including sensitive personal information in an enquiry unless we specifically request it.
2. How we use your information
We use personal data to:
- Respond to general enquiries and questions about particular watches;
- Provide and manage accounts and shopping cart functions;
- Process purchases, arrange delivery and provide customer support;
- Send information relevant to an enquiry or order;
- Protect the website, detect misuse and maintain records; and
- Comply with applicable legal obligations.
We will use your contact details for marketing only where you have agreed to it or where otherwise permitted by law. You may opt out of marketing messages by contacting us.
3. Sharing your information
We may share information with service providers where needed to operate the website or fulfil a purchase, such as hosting, email, payment and delivery providers. We may also disclose information when required by law.
We do not sell your personal data. If a service provider processes personal data outside Singapore, we will take steps required by applicable law to protect it.
4. Cookies and security
The website may use cookies or similar technologies to support essential functions, including account sessions and the shopping cart. Server logs and security measures, including the enquiry form’s security code, help us operate and protect the site. You can manage cookies through your browser settings, although disabling them may affect some functions.
5. Your choices and requests
You may contact us to request access to or correction of your personal data, or to withdraw consent for a use of it, subject to applicable legal and contractual requirements. Withdrawing consent may affect our ability to provide an account, fulfil an order or respond to an enquiry.
6. External links
Our website may contain links to other websites. Their handling of personal data is governed by their own privacy policies.
7. Changes to this Policy
We may update this Policy from time to time. Changes will be posted on this page with an updated date.
Saved items
When you save a listing or product as a favourite, we associate that choice with your signed-in account in this website’s database. You can remove saved items from Favourites. Disabling a catalogue does not erase previously saved records.
Shopping and orders
When you submit an order, we record the requested items, quantities, price snapshots, payment preference and any comments with your account. Your own order history is available when signed in. Authorized business administrators use these records to arrange payment and fulfilment, and configured administrator email notifications include the request and your contact details. This checkout does not collect card details or make an automatic payment-provider connection. Cancelling a request releases its stock reservation but retains the order and audit history.
Account security
We process email addresses, IP addresses and sign-in activity to protect accounts, prevent unauthorised access and investigate misuse. Access to these records is restricted to authorised personnel. Passwords and security-code answers are not included in these security records.
Local visitor analytics
We collect local page-view counts, page paths, page titles and pseudonymous daily visitor identifiers to understand website usage. A daily visitor identifier is created from network and browser information.